If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options. Then, at the bottom, under Related settings, select Devices and printers. Select Devices and printers on the right. Select Printer Properties from the pop-up menu. If the Control Panel is in the Large icons or Small icons view, select Devices and Printers. If the Control Panel is in the Category view, select View devices and printers under Hardware and Sound. Press the Windows key on the keyboard and the letter X at the same time. Select Printer Properties from the pop-up menu or right-click the printer driver icon and select Properties from the pop-up menu. Select Start on the Windows task bar, and then select Devices and Printers. If the Control Panel is in the Classic view, double click Printers. If the Control Panel is in the Category view, select Printer under Hardware and Sound. Any suggestions I looked around the canon website for troubleshooting tips but didnt notice anything beyond the deep head cleaning. The magenta cartridge/tank is nearly brand new and still pretty full. Select Start on the Windows task bar, and then select Control Panel. Went into printer maintenance and did the head cleaning and deep head cleaning several times but on test sheets magenta still doesnt print. Install the black toner in magenta toner slot and install the magenta toner in the black slot. Right-click on the corresponding printer driver icon. Are the dots or marks on the printed pages black or color a. Select Start on the Windows task bar, and then select Printers and Faxes. The test page will vary depending on which version of Windows you're running.įind your version of Windows below and go to that section to follow the steps Here's how to print a test page using a Mac ®. These instructions are for a Windows computer.
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